Exo-Terra Moss Mat Terrarium Substrate Exo-Terra

Prompt Delivery and professional packaging

We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel are highly skilled and will pack your items according to our precise and exact specifications. Before shipment, all items are carefully examined and securely secured. We deliver to thousands of customers every day across different countries. This is a sign of our dedication to being the largest online retailer worldwide. The warehouses and centers of distribution are situated in Europe and the USA.

Note that orders containing more than one item will be subject to a processing period that is based to the specific item.

Before shipping, all ordered items will be thoroughly inspected. The majority of orders are shipped within 48 hrs. The delivery time should be between 3 and 7 working days.

Returns

Due to multiple entities, including the factory and the warehouse, we cannot completely manage our stock. The actual stock can fluctuate at any time. It is possible that inventory could run out once your order has been processed.

Our policy is valid for 30 days. If you don't receive your product within the 30 days period, we're not able to provide the option of a refund or exchange.

Your item must be in the original packaging and be unused. The item should be in its original packaging.